Getting Lean: Creating a Culture of Quality
An important tenet of lean implementations is the notion of building quality in. This concept always receives universal head-nods when said aloud, but it can be challenging in practice. How can we actually start this transformation within our organizations? Daniel Slatton will walk through how his company has taken a culture-first approach to quality, stressing the importance of creating meaningful feedback loops, focusing on the specific language used, and constructing outcome-focused environments. He’ll show how these approaches can help your team to enhance its ultimate goal of delivering meaningful value to your customers.