STARWEST 2023 - Test Leadership
Wednesday, October 4
From Defects to Dollars: Unveiling the Hidden Quality Costs Impacting Your Business
Do you find it difficult to showcase the value of quality engineering initiatives to your business and C-suite? Are you curious about how to measure the true cost of defects on productivity, customer satisfaction, and profitability? Quality engineering contributes to multiple IT processes by identifying overlooked requirements, assessing code quality and deployment issues, and ensuring adequate test coverage prior to a release. However, knowing how to quantify, coalesce, manage, and report on defects is critical for success. Join Siva Kopparapu on a journey to discover how to shift the...
Leave It Better Than You Found It: The Key to Foster and Mature Culture of Quality in Your Organization and Win Customers' Trust
Quality engineering and assurance is not merely testing and test automation. The ultimate goal is to enable product engineering teams to continuously deliver high-quality, reliable, and secure products and services to win customers' trust and bring them joy. Successful organizations have a strong quality culture where everyone, from new hires to senior executives, collectively work to build in quality. Building and maintaining a culture of quality requires explicit intent, incentives, and enablement throughout the organization. How do we create a culture of quality and mature it year after...
Building a QA Department With a New Vendor in a New Management Role
According to a recent study, only about 40% of new tech leaders receive formal training when they become a boss for the first time. The rest are forced to get scrappy to quickly equip themselves with new skills, techniques, and mindsets to effectively transition into their new roles. About seven years ago, Neeta Sonnakul elected to start at CAQH and was the only QA automation staff member, and eventually built a vast QA team and currently heads the department. The organization had taken delivery of several poor-quality software releases of our flagship product from our development partner...