Leave It Better Than You Found It: The Key to Foster and Mature Culture of Quality in Your Organization and Win Customers' Trust

Quality engineering and assurance is not merely testing and test automation. The ultimate goal is to enable product engineering teams to continuously deliver high-quality, reliable, and secure products and services to win customers' trust and bring them joy. Successful organizations have a strong quality culture where everyone, from new hires to senior executives, collectively work to build in quality. Building and maintaining a culture of quality requires explicit intent, incentives, and enablement throughout the organization. How do we create a culture of quality and mature it year after year? How do we instill a shared sense of purpose towards quality in our fast-paced, ever-changing world where employees call out issues or defects when they see them? In this session, attendees will learn the answers to those questions as well as the intent, incentives, and enablement required to inspire teams to leave it better than they found it.