RIP UI Test Automation. You Failed. CX Observability Will Lead Us to Software Quality

Despite the massive efforts around testing phases, pyramids, vegetables, periodic table, etc., users keep finding bugs, which leads to poor CX. Testing is an activity; quality is the goal. We’ve been focused on making the activity better, but that didn’t improve quality. In this session, Alex Martins will discuss his best efforts and experiences around testing and never being able to achieve the dream of software quality. Alex has been on projects that spent more money on testing than on development, and still didn’t catch all bugs. He's thrown AI/ML into my testing lifecycle and still wasn’t enough. Then he came across observability. Alex applied those same concepts to understand the user’s navigation patterns in production and automatically generate tests that could run in pre-production, removing subjectivity from testing. Attendees in this session will develop a better understanding of how the left-to-right approach to testing, where we start with requirements and test until production, is flawed. Attendees will also learn how this baseline for quality is now the current CX in production, because the company is making money as users navigate these applications.