Similar to asking the players of the NFL to play rugby, TD Bank took their existing talent and drastically changed their operating model to scaled agile. We started our first agile journey in 2014 and continued a test and learn approach to the scaled agile model we have today. Key learnings included the need for persistent teams, consistent funding, customer centric focus, and cross functional collaboration. Please join our speaker, Diane Lai, AVP Agile Practice Lead, to find out how we are transforming a 167 year old bank with more than 90,000 employees and 26M customers globally to be...
Diane Lai
AVP Agile Practice Lead
TD Bank
Diane Lai is the AVP Agile Practice Lead at TD Bank. She began her career in product management at Vodaphone in the UK, returning to North America with Entrata Communications based out of San Diego, California. She then went to FloNetwork, an email marketing start-up acquired by DoubleClick and then Google. More recently, she served as Chief Operating Officer for ARHT Media Inc. a virtual reality start-up (TSV: ART) and Director of Agile Enablement at Rogers Communications Inc. (TSX: RCI). Agile has been the backbone of innovation and critical to the survival of each venture. Diane graduated from the University of Waterloo, earned an EMBA from the Kellogg School of Management, and received the ICD.D designation from the Institute of Corporate Directors. She currently lectures at the University of Toronto Entrepreneurship program and serves as Chair of the Board of Directors for Troilus Gold.