Agile + DevOps East 2022 Keynote : Creating Systems of Compassion

Conference archive


Wednesday, November 9, 2022 - 1:45pm to 3:00pm

Creating Systems of Compassion

Look…the way we’re working isn’t working. At best, people act with chaotic complacency. At worst, they are punished for creative problem-solving and critical thinking. This results in burnout, anxiety, depression, apathy, helplessness, and hopelessness. In short, not for humans. The path forward? Together, we can nudge towards a System of Compassion - a system that focuses on humanizing people, empathetic leadership, and work that matters. Doing awesome work requires accepting and executing in a business landscape that’s in constant flux. Customers and employees are evolving, and businesses aren’t keeping up. This requires strong, empathetic leadership that re-humanizes people. Future leaders need to amplify humanity, provide optionality, calibrate talent, and round out people’s needs. Being this kind of leader starts with you - your needs, your opportunities, and your compassion. Louder, this time for the folks in the back…the way we’re working isn’t working!!! Our businesses, organizations, departments, teams, and people cannot innovate, adapt, or evolve. Today’s leadership and organizational norms limit peoples’ ability to make valuable contributions. But, we are at an inflection point where we each have a choice. The future holds promise!

Industrial Logic

Charlotte Chang is a Technology Product Strategist with nearly 20 years of experience. She enjoys working with executives, managers, and teams to create Systems of Compassion that provide a sustainable, humane, inclusive experience for all contributors throughout product development. Recently, her experience has focused on launching new products, marketing and brand management, and designing change within organizations. Previously, she has worked with companies across multiple countries, industries, and company sizes, performing every role on a delivery team: iteration manager, product designer, user experience, business analyst, developer, and tester. Ok…time for two truths and a lie: Charlotte’s work was featured in the New York Times, Charlotte has two cats, or Charlotte enjoys a quality high five. Come to a session to discover the truth!