Organizing testing activities under a Test Center of Excellence (TCoE) is a common practice, now seen as a logical step in the growth toward a more mature testing organization. Although it appears straightforward, the efforts of many companies soon plateau and excellence proves elusive. What can be done to reach a level of service delivery that customers will value? Wim Demey describes how the ITIL model can help in the journey to improve your TCoE. Based on a lifecycle model, ITIL is a widely accepted service management framework, consisting of five stages—service strategy, service design, service transition, service operation, and continual service improvement. From the ITIL perspective, you can consider test activities as services that need to be aligned with the needs of the business. Using an example, Wim describes the ITIL lifecycle and explains how its concepts are applied to the TCoE. Discover how one Test Center of Excellence fully integrated ITIL into its existing test organization.
Wim Demey
CTG Belgium
Wim Demey is a Solution Architect Testing working for CTG Belgium. He started his career in 1997 and has extended his knowledge and expertise over the years by working in several areas (pharma, utilities, telecom, non-profit, social security) and roles (test manager, test tools specialist, coach, presales). Driven by an eagerness to learn new things he is always looking forward where he can cross the borders of testing with a special interest for technical topics (infrastructure testing, test tools). This allows him to get not only a good helicopter view on a project but also being able to discuss with customers and project teams about the low level details.
Speaker Presentations
Wednesday, September 30, 2015 - 3:00pm
Special Topics
Take Your Test Center of Excellence to the Next Level with ITIL