STAREAST - Conference Speaker: Vivek Kaushik

President

Cygnet Infotech

Vivek is a leader in business and technology with more than 20 years of expertise in product engineering services and IT. Vivek has established consultative sales teams, overseen P&Ls, led international teams, and worked with clients from around the world in a variety of industries, including finance, manufacturing, hi-tech, communications, and others.

In addition to his professional duties, Vivek is passionate about helping the underprivileged. He is a co-founder of a "social NGO" that supports people with blood-related illnesses including leukaemia and thalassemia, among others.

Speaker Presentations

ITP18

Next-Gen QEaas : Harness the Power of AI/ML Driven Automation for 360-degree CX

Thursday, May 4, 2023 - 1:30pm

Industry Technical Presentation

Harnessing the power of AI/ML-driven automation for Next-Gen QEaas can help companies improve CX by automating the QE process, identifying quality issues faster, and gaining insights into customer behavior and preferences. By analyzing data from various touchpoints, companies can identify patterns and trends that can inform future product and service development, marketing, and other strategic decisions.

Learning Objectives:

How QEaas can help companies improve CX by automating the QA processHow to identify quality issues faster with next-gen technologies How to gain insights into...

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