Shift Left to Test User Experience

In today’s environment, the user experience (UX) is overwhelmingly important—and is not just about the product. UX describes all facets of a person’s interactions with and reactions to the product, the organization that supplies it, and the environment in which it is experienced. Isabel Evans says that in order to focus our tests appropriately, it is vital that we testers understand our users’ experiences. We need to explore and measure human, business, and societal impacts of products we develop, and how those are underpinned by technical qualities. Unless we “shift left” as testers and become engaged in understanding UX from the start, we’ll not be able to address it successfully. Isabel presents examples from real projects as she discusses how to design tests derived from the user personas, contexts of use, and acceptance criteria. Learn to define who your customers are and identify the needs and desires that are important to them. Isabel shares a method to understand and test how customers experience your product by thinking about the quality layers of user experience, quality in use, and internal quality. Join Isabel to see how acceptance criteria fit into user experience testing.