Owning Quality: The Culture of Empowerment at Riot Games

At Riot Games, the League of Legends team faces the challenge of delivering content patches to a global audience on a tight timeline—every two weeks. By employing the tenets of the company’s core values (the Riot Manifesto), QA representatives work to ensure the highest possible quality player experience by working closely with developers in dynamic and challenging embedded roles. Jane Jeffers describes the five parts of the Riot Manifesto—Player Experience First; Challenge Convention; Focus on Talent and Team; Take Play Seriously; and Stay Hungry, Stay Humble—and how each is interpreted and applied in QA. She shares some obstacles the Riot QA organization has faced related to these components, and how they have overcome them. Riot QA representatives are trusted as champions of the players and are directly accountable as Quality Owners for the products their teams deliver. Learn how Riot has fostered this strong culture of autonomy and empowerment, and how Riot QA reps have a direct, positive impact—on not only the quality of the overall League of Legends product but also the quality of the development process.