Communication and Testing: Why You Have Been Wrong All Along!

You ran all the tests you planned for your team, you reported all the bugs with clear and to the point descriptions, and you sent a weekly email with a professional PowerPoint presentation including graphs and statistics pointing out the risk areas and project issues. However, you still feel the organization is not taking your testing seriously, management is unaware of what your team is achieving—and apparently no one is actually reading your reports. Sound familiar? Everyone else is not the problem; the way you are communicating your testing information is! Join Joel Montvelisky to review some common real-life problems and mistakes testers make while communicating the results of their work—all of which affect the way people treat their testing deliverables. Joel presents a practical model to help testers plan and perform their communications based on the very different needs of their stakeholders. And finally, he shows how you can use correct communication skills to increase the perceived value of the test team to the whole organization.