Thursday, May 5, 2016 - 9:45am to 10:45am
What Am I Missing? How Bad CX Persistently Eludes Conventional Monitoring
Presented by:
- Explore the three most common reasons why serious customer experience problems routinely go undetected
- See real examples of how collection, analysis, and alerting on the right metrics can uncover and solve hidden sources of failure
- Learn how leading brands are applying performance analytics to find and fix issues fast – before they impact end users.
Zach Henderson
Catchpoint Systems, Inc.