The Importance of When: How to Effect Change in Your Team
Have you ever had lots of ideas to improve software quality, but your project team seemed less than responsive? Does your team struggle to work well together? Do you already have lots of actions to take from the conference and you don’t know how these changes will be received? If the answer to any of these questions is yes, then this session is for you. Join Julie Gardiner as she shares ways of getting your message across and how to play to people’s strengths to make your team work more efficiently and effectively. She will demonstrate an effective communication style model and explain why the recipient’s skill level and their chronotype, or their personal biological timing preferences, may influence their response. It’s not just a case of what they need to know, but when the message is given. Finally, she will share a secret ingredient for when you need others to make the right decision. This interesting and thought-provoking session will help you understand your own communication style and how to determine the right time to help make changes within your team.
Julie has more than twenty years' experience in the IT industry, including time spent as a developer, database analyst, project and program manager, test analyst, test team leader, test consultant, and test manager. She is now director of consulting at Hitachi Consulting, providing consultancy and training in all aspects of agile and testing, specializing in risk, agile testing, test management, and people and transitioning issues. She is also a certified ScrumMaster and agile coach. An enthusiastic and motivated presenter, Julie is a regular speaker at agile and testing events and has won best presentation designations at STAREAST, EuroSTAR, STARWEST, ADPEast, STANZ, ANZTB, Innovative Test Management Conferences, and Czech Test.