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Thursday, June 5, 2014 - 2:15pm - 3:30pm
Projects & Teams

Helping Others Take Ownership of Conflict Resolution

Healthy conflict helps build stronger teams. This should not come as a big surprise. Yet, leaders are all too familiar with the struggle to get members of teams to appropriately resolve their own conflicts. Tricia Broderick faced this challenge until she stopped taking ownership of the conflict and its resolution. Although conflict situations can be dramatically different, underneath most conflicts is a misalignment between perceptions and intentions. Join Tricia as she steps through a real world example―helping a lead developer take ownership of his conflict with a team member―by leveraging double loop learning. Expect deep personal reflection as we explore how immediate reactions can influence perceptions and how we as leaders can encourage the problem solving skills of others to help resolve conflict. Learn techniques you can implement to avoid accidentally or intentionally taking ownership for conflict that rightly belongs to others to solve.

Tricia Broderick, Pearson

Passionately focused on the facilitation of high-performance software development teams, Tricia Broderick brings seventeen years of experience including the past seven years of focus with an agile mindset. Tricia leverages and openly shares work experience stories and examples to inspire people, especially managers and leaders, to reach new heights through continuous reflection, both as individuals and as members of innovative teams.

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