Observability - Inside and Out

Observability is the gathering of information - metrics, logs, and traces - to determine the health of software systems. Of course this applies to production systems! Monitoring live services is the bread and butter of any DevOps organization. What about our internal systems - the ones that all engineering organizations require in order to ship software safely, swiftly, and securely? Can we apply observability principles to those systems? How can an organization ship code when the critical infrastructure to get bits from a developer's machine into the cloud have mysteriously vanished? When it does inevitably happen, how do we let the right people know to take the right action? Can we leverage production alerting? If so, how? What information about these systems is important to communicate to our stakeholders - and how do we get it to them? Janna and Melissa have nearly three decades combined experience managing both customer-facing and internal-facing critical systems - and in this session they will answer these questions and more!