The Psychology of Chaos Engineering
Chaos engineering, failure injection, and similar practices have verified benefits to the resilience of systems and infrastructure. But can they provide similar resilience to teams and people? What are the effects and impacts on the humans involved in the systems? This talk will delve into both positive and negative outcomes for all the groups of people involved, including users, engineers, product owners, and business owners. Using case studies from organizations where chaos engineering has been implemented, Matty Stratton will explore the changes in attitude that these practices create, with a particular focus on the human elements. He'll discuss successful implementations of chaos engineering, as well as challenges faced in teams where chaos was a “success” from a technical perspective but contained negative impacts for the people involved. You'll gain a better understanding of the human factors involved in chaos engineering, learn good practices to care for the people and teams working with chaos, and be even more excited about this practice.
Matty Stratton is a DevOps advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and industry thought leaders in the broader DevOps community, and back when he drove, his license plate actually said “DevOps.” Matty has over twenty years' experience in IT operations, including large financial institutions such as JPMorgan Chase and internet firms such as Apartments.com. He is a sought-after speaker internationally, presenting at agile, DevOps, and ITSM-focused events, including ChefConf, DevOpsDays, Interop, PINK, and others worldwide. Matty is the founder and cohost of the popular Arrested DevOps podcast, as well as a global organizer of the DevOpsDays set of conferences.