Building Customer Feedback Loops: Learn Quicker, Design Smarter

Listening to your customers is critical to developing better software. Their feedback enables you to stay in sync with customer expectations, to make changes before those changes become costly, and to pivot if necessary. Sharif shares five practical tips for building, capturing, and scaling feedback loops, providing real examples of what his team has learned. He explores how to create a feedback strategy, how to make feedback fun using gamification techniques, tips and tricks for reducing friction in the process, how to validate ideas before writing a single line of code, and how to manage the process when you get too much feedback. Each of these techniques provides a deeper understanding of your customers, making software development more effective and productive. Don’t finish your next software project thinking, “I wish I’d known that earlier.” Obtaining valuable feedback is easier and more fun than you might think.