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Conference FAQs

Questions about the Conference
Questions about Hotel and Travel
Questions about Software Quality Engineering

About the Conference Answers
1. What are the STARCANADA conference registration fees and what do they cover?

Click here to view the pricing page.
2. What are the registration hours?
Registration hours vary. Please note the following are registration hours for STARCANADA Conference:
Sunday, April 7 — 7:30am - 10:00am
Monday, April 8 — 7:30am - 5:00pm
Tuesday, April 9 — 7:30am - 5:00pm
Wednesday, April 10 — 7:30am - 5:00pm
Thursday, April 11 — 7:30am - 4:30pm
3. What is a typical daily schedule?
Tuesday: Tutorials from 8:30am to 4:30pm
Wednesday and Thursday: Keynote at 8:30am, concurrent sessions held at various times in 60-minute segments, breaks for refreshments and lunch
Wednesday: EXPO open from 10:00am to 2:00pm and 3:00pm to 5:30pm
Thursday: EXPO open from 10:00am to 1:30pm
4. What is the dress code?
Casual, comfortable attire is recommended for speakers and attendees. In April, the weather typically ranges from the 50s during the day to mid 30s at night (Fahrenheit). You may wish to bring a coat for the evenings or varying temperatures in the hotel.
5. What is Software Quality Engineering’s cancellation policy?
Registrations cancelled after Monday, March 18, 2013, are subject to a 20% cancellation fee. No cancellations or refunds may be made after Monday, March 25, 2013. Substitutions may be made at any time before the first day of the program. TO CANCEL: Call the Client Support group at 904.278.0524 or 888.268.8770 to obtain a cancellation code.  

6. How do I register multiple people?
To register multiple people, please call the Client Support Group at 888.268.8770 or 904.278.0524.  

7. How do I receive confirmation of my registration?
Once your registration has been received, a registration confirmation notice will be sent to you via email within two business days (Monday–Friday). Please verify that your email address is entered correctly on the registration form. 

8. What types of discounts are offered for this conference?
Software Quality Engineering has attractive discount offers. Click here for the most up to date list of ways to save.
Please note: We will always provide the highest possible discount and allow you to use the two largest discounts that apply to your registration.  

9. If my confirmation package or my invoice has not arrived within five to ten business days, what should I do?
Contact Software Quality Engineering Client Support by phone 888.268.8770 or 904.278.0524 or email [email protected].
10. Do I need to reserve a seat in any of the tutorials or concurrent sessions?
Seating is limited in tutorials, so please reserve your seat early. As we get closer to the conference, some tutorials may be full. In this case you will receive an email asking you to make another selection. All tutorial selections must be made by Friday, April 5th, 2013. The Wednesday and Thursday concurrent sessions do not require reservations. You may enter or leave any session at any time, space permitting.
11. Should I bring a laptop computer?
A laptop is not required for the conference so the decision to bring a laptop is up to you. Some tutorials, however, do require laptops and are clearly designated on the tutorial description page. If you decide to bring a laptop for note taking or personal use, the conference Internet access will not be available in sessions or classrooms. Please note that Software Quality Engineering does not provide storage or take responsibility for laptops or other personal items at the conference.  

12. Once I get to the hotel, how will I know where to go for the conference?
Once you arrive at the hotel check the readerboards, signs will be posted directing you to the conference. If you have any questions during the conference, feel free to ask a member of the STARCANADA Conference staff.
About Hotel and Travel Answers  
13. How can I arrange for the hotel at STARCANADA in Toronto?
Take advantage of the conference rate at the Delta Chelsea in Toronto, ON, by booking your stay online or by calling 800.243.5732. Be sure to mention STARCANADA and code GMFSQE.
Also, for your convenience, we can easily make your hotel reservation for you when you register for the conference—whether online or on the phone at 888.268.8770 or 904.278.0524.
See even more travel information on the conference's hotel and travel page.

14. I am a U.S. citizen looking to attend.  What do I need to do?
You will need to make sure you have an up-to-date U.S. Passport.  Visit the Department of State website for information on getting or renewing a Passport.
About Software Quality Engineering Answers 
15. Who is Software Quality Engineering?
Software Quality Engineering assists software professionals and organizations interested in boosting productivity, improving software practices, delivering more customer value, and increasing ROI. Software Quality Engineering hosts seven of the industry’s most recognized software quality conferences including the STAR conferences, the Better Software Conferences, and the Agile Development conferences. From the classroom to the web, Software Quality Engineering delivers software testing and development seminars and provides consulting services, specialized publications, and research.  

Better Software. It's project management, measurement and metrics, design and architecture, test and evaluation. It's agile methods, plan-driven and requirements-driven processes, software process improvement, business value, and ROI, as well as coverage on emerging technologies. It’s special reports, salary surveys, and a steady stream of ideas for software professionals focused on quality. was created to make it easier for you to find resources on topics like testing, project management, and agile software development. TechWell expands the great information and resources that you’ve come to expect from Software Quality Engineering with enhanced content, new ideas and solutions, streamlined organization, and improved networking features.    
16. How can I contact Software Quality Engineering?
Reaching Software Quality Engineering is easy. You can email us at [email protected] (or use the Contact Us page). You may call us at 904.278.0524 or 888.268.8770. You may fax us at 904.278.4380. Or, we can be reached by mail at 340 Corporate Way, Suite 300, Orange Park, FL 32073.