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Wednesday, June 10, 2015 - 2:45pm - 3:45pm
Personal Excellence
BW11

Conflict: To Know It Is to Love It Prior Year Content

We all talk about conflict. We all experience it. But do we really understand what causes it and how we deal with it? Do we have any idea what to do about it? Much research and study has been done, but that doesn't help when you're in the middle of conflict. You don't have time to pull out the reference book or go to a website. You need simple, clear understanding. Learn the categories of conflict and how to recognize them, which means having an understanding of what generates them. Learn the different strategies of dealing with conflict, recognize your own preferred strategies, and understand where you may choose to change your strategy. Discover specific tools you can use in any situation to comfortably and confidently deal with conflict. Doc List introduces some ideas to enhance your learning after you leave the session, so you can continue to expand your love affair with conflict.

1.00 PMI® PDU
Doc List
Doc List, Doc List Enterprises

Doc List has spent much of his thirty-five years in the software development community in leadership and coaching roles. Doc’s education in clinical and industrial/organizational psychology has contributed to his understanding of language and interaction between people. Roles as agile coach, facilitator, and trainer have brought the importance of language and interaction into finer focus, as has his blog at doclist.me. Doc's experience as a leader, trainer, coach, presenter, facilitator, and professional speaker blends into an unusual appreciation for and mastery of the subtlety of spoken and written language, as well as the power of human interaction in various forms.

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