As companies look to drive down the cost of quality, they often leap to the conclusion that centralizing QA into a Testing Center of Excellence (TCoE) will magically result in increased quality and lower costs—without understanding the path required to get there. Change requires defining mission and goals, and putting into place a plan to move forward. Equally important is the need to establish cost of quality metrics to shift the focus from the cost of testing to the cost of building quality applications. Susan Schanta shares her experience transitioning disparate teams to a centralized...Learn More
Susan Schanta
Cognizant Technology Solutions
Susan Schanta has spent twenty years managing large-scale program and quality assurance programs in both new ventures and global Fortune 500 companies. With experience that spans the financial, healthcare, and retail domains, Susan has led corporate initiatives in business optimization, onshore-to-offshore transitions, and QA enterprises including SDLC management, automation, and performance. Her proven experience includes implementing lifecycle disciplines through change management, sharply reducing budget variances related to estimation techniques, improving performance of tiered applications, introducing new disciplines for UAT execution to achieve improved quality and business workflow processes, and devising calibration methods to measure these achievements.