It’s as true today as it was in 1986 when W. Edwards Deming published Out of the Crisis and wrote, “Remove barriers that rob people … of their right to pride of workmanship.” Companies everywhere implement processes, hire staff, and install tools to help them meet their business objectives. Many organizations strive to have engaged workers, efficient processes, and effective tools. However, Bob Jarvis says that, rather than doing the real work they were hired to perform, workers often end up spending too much time each day fighting obstacles related to those very processes, people...Learn More
Bob Jarvis
Quality Enablement, LLC
Bob Jarvis has broad experience improving quality and building effective teams—from his time in the U.S. Air Force, executive positions in national consulting firms, chief quality officer at Instinet, Master Black Belt at JP Morgan Chase, and VP quality assurance at GSI Commerce (an eBay Enterprise). Most recently, Bob founded Quality Enablement LLC to help organizations—from senior management to individual contributors—identify and remove barriers to quality and worker productivity. To learn more about the Quality Enablement Framework and how to improve your team’s effectiveness and efficiency, visit ABetterWorkplace.info.