Games for Learning about Conflict Resolution

Scaling agile across the enterprise can create challenging organizational conflicts as groups accustomed to working in their own silos struggle to collaborate effectively and identify their shared interests. Join Ellen Grove to learn useful models for considering conflict supported by games teams can use to develop and practice conflict resolution skills. The models address underlying drivers of conflict, modes for responding to conflict, ways to assess conflict severity to determine appropriate interventions, and patterns of principled negotiation. The games build on these concepts to help participants gain insight and develop important skills in a non-intimidating and memorable way. Equipping team members with conflict resolution skills is important in helping teams navigate change successfully. Conflict—not inherently a bad thing—is inevitable when people are working together on things they care about. Ellen shares how diverging viewpoints can actually be beneficial, bringing new insights to help teams move forward and create something new.