You Said WHAT?
Most of us take language for granted. We use words without thinking about how they may affect others, and then we’re surprised at the reaction we get. In an interactive format, Doc List presents a challenge to identify loaded words in seemingly simple statements and questions. For instance, “Why didn’t you write the executive summary?” is quite different from “I thought you were going to write the executive summary.” One is a challenge or criticism; the other is a statement of what’s on your mind. Based on education and years of interacting with and observing people, Doc understands the importance of being more aware of the words we choose, the impact those words may have, and the importance of language in building and maintaining high-performing teams and organizations. Join Doc to gain a new understanding of the subtle—and sometimes not so subtle—differences between what we think we’re saying, what we mean to say, and what might be heard. Doc then explores some techniques to help us be clearer in what we say, how we say it—and how we can resolve the differences. Expect to engage in discussion and reflection as part of the activity, gaining greater insight into the use of language, and how language affects interactions and teams.