Creating a Culture of Quality
Culture is what people do when no one is looking. So, how do we go about creating a culture of quality when we are starting from chaos? Can this even be done? Is agile the answer? Or does culture eat process for lunch? Noopur Davis believes that it is possible to create a culture of quality and that agility provides the foundation for doing so. A quality culture has multiple dimensions—product quality, continuous improvement, product security, non-functional attributes, and a product lifecycle framework that allows multiple functions across the organization to collaborate to deliver awesome products. To an engineer focused on product development, this can feel like death from a thousand paper cuts. You must be agile and conform to our quality standards and satisfy the requirements of our systems development lifecycle. We have found that a holistic approach works best—change, driven from the top and the bottom, using agility as the vehicle to deliver quality and security via the agile Definition of Done. Join Noopur to learn more about this holistic approach and her experiences—both successes and failures—in fifteen years of working with organizations and leading Intel Security’s journey toward creating a culture of quality.