United Flight 232 should have crashed with all 296 lives lost. Asiana Flight 214 should not have crashed at all. But the reality is very different. Peter Varhol and Gerie Owen explain that the critical difference between the two flights was the interactions of their respective aircrews. United Flight 232 divided up responsibilities and worked as a team, using Aircrew Resource Management (ARM) to guide how the crew behaved during the flight, and especially in a crisis. Asiana Flight 214 deferred to the captain, neither communicating nor questioning his decisions in crisis. ARM helps...
Peter Varhol
Director of Practice Strategy
Kanda Software
Peter Varhol is a well-known writer and speaker on software and technology topics, having authored dozens of articles and spoken at a number of industry conferences and webcasts. He has advanced degrees in computer science, applied mathematics, and psychology, and he is director of practice strategy at Kanda Software. His past roles include technology journalist, software product manager, software developer, and university professor.