United Flight 232 should have crashed with all 296 lives lost. Asiana Flight 214 should not have crashed at all. But the reality is very different. Peter Varhol and Gerie Owen explain that the critical difference between the two flights was the interactions of their respective aircrews. United Flight 232 divided up responsibilities and worked as a team, using Aircrew Resource Management (ARM) to guide how the crew behaved during the flight, and especially in a crisis. Asiana Flight 214 deferred to the captain, neither communicating nor questioning his decisions in crisis. ARM helps...
Gerie Owen
VP, Knowledge and Innovation—US
QualiTest Group, Inc.
Gerie Owen is Vice President, Knowledge and Innovation-US at QualiTest Group, Inc. She is a Certified ScrumMaster, conference presenter, and author on technology and testing articles and is currently developing a curriculum for DevOps training. Gerie enjoys mentoring new QA Leads and brings a cohesive team approach to testing. Gerie chooses her presentation topics based on her experiences in technology, what she has learned from them and what she would like to learn to improve them. Gerie can be reached through her website, www.gerieowen.com, her blog, Testing in the Trenches, and on Twitter and on LinkedIn.