What Time Is It Over There? Managing Your Global QA Team
Cheaper … faster … smarter—words familiar to modern QA test team leaders everywhere. Although many organizations recognize that a globally-distributed QA model will achieve some of these objectives, it comes with obvious challenges. Lack of immediate communication, not knowing what the other is doing, and even cultural clashes can result in a lack of trust within the team, an absence of team spirit, and high attrition. Elizabeth Wisdom identifies the key to mitigating the risks associated with each challenge. And it’s not a technical solution (like advanced videoconferencing) but rather a management one. Join Elizabeth as she shares proven strategies for how a global QA team can effectively engage and collaborate with each other and with project stakeholders operationally to maximize its effectiveness and efficiency. Learn about setting expectations and avoiding assumptions while operating within a global resource team model. Explore how to build trust within the team and how to create effective communication channels with daily reporting. Take back ideas to help your team act as a cohesive unit without boundaries.
Elizabeth Wisdom has more than thirty years’ experience in IT software development and delivery, the most recent nineteen years leading quality assurance, performance testing, and user acceptance testing teams. Elizabeth’s extensive project portfolio covers the telecom, retail, financial, manufacturing, and insurance industries. As a QA enthusiast, she has built and managed several high performing QA, UAT, and performance test teams, both onshore and offshore—with a passion for continuous improvement, process governance, metrics, and best practices. Elizabeth enjoys speaking at conferences and welcomes the opportunity to network with others who are equally as passionate about QA, UAT, and performance testing.