Applying Emotional Intelligence to Testing Prior Year Content

As test managers and test professionals, we're constantly dealing with fragile egos, highly charged situations, and pressured people playing a high-stakes game under conditions of massive uncertainty. We're often the bearers of bad news and are sometimes perceived as critics, activating people's primal fear of being judged. The concept of emotional intelligence (EI), popularized by Harvard psychologist and science writer Daniel Goleman, has much to offer test managers and testers. Key EI skills include self-awareness, self-management, social awareness, and relationship management. Julie Gardiner discusses how EI can be useful in dealing with anger management, controlling negative thoughts, processing constructive criticism, and dealing with conflict—all within the context of the testing profession. Explore the concept of EI, assess your own levels of EI, and look at ways EI can help. This lively session is grounded in real-life examples, giving you concrete ideas to take back to work.