It’s not enough to verify that software conforms to requirements by passing established acceptance tests. Successful software products engage, entertain, and support the users' experience. Goals vary from project to project, but if your users do not embrace your software—no matter how robust and reliable it is—business can slip through your hands. Rob Sabourin shares how to elicit effective usability requirements with techniques such as storyboarding and task analysis. Testers, programmers, and users collaborate to blend the requirements, design, and test cycles into a tight feedback loop. Learn how to select a subset of system functions to test with a small group of users to get high value information at low cost. Discover how usability testers can take advantage of naïve questions from novice users as well as the tunnel vision and bias of domain experts. Rob shares examples of usability testing for a variety of technologies including mobile and web-based products.
