Career and Organizational Development Within a Software Testing Environment

Being a software tester has its own unique set of challenges. To help testers overcome these challenges, it is vital to set up a system where employees have available a number of development opportunities, including on-the-job mentorship, coaching, classroom training, and a defined career path. Nate Shapiro outlines how the quality assurance department at Blizzard Entertainment is investing in its employees by implementing a program to help create and sustain long-term careers in software testing. He describes some specific successes and challenges Blizzard faced as it worked to create a career path, including gamification of reward programs and offering certifications.