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Philip Lew


Philip Lew is leading the direction and strategy of XBOSoft as its CEO. With twenty years of experience in management and technical positions in software development and product management, Philip has worked with hundreds of organizations to assess the quality of their software, examine software quality processes, and set forth measurement plans to improve software quality using systematic methods. His PhD research in software quality and usability has been published in several IEEE and ACM journals and in various trade journals as well. His post-doctoral research focuses on software quality and usability measurement. Philip is a frequent conference speaker.

Speaker Presentations
Wednesday, October 2, 2013 - 1:45pm
Special Topics
Software Quality Metrics for Testers

When implementing software quality metrics, we need to first understand the purpose of the metrics and who will be using them. Will the metric be used to measure people or the process, to illustrate the level of quality in software products, or to drive toward a specific objective? QA managers typically want to deliver productivity metrics to management but management may want to see metrics that describe customer or user satisfaction. Philip Lew believes that software quality metrics without actionable objectives toward increasing customer satisfaction are a waste of time.