Repeated software incidents led to system downtime, lost revenue, and a decrease in customer service. Team debriefs revealed that many of these incidents were preventable failures that occurred because (a) a lack of psychological safety on the team, (b) testing was considered the sole responsibility of testers, and (c) the team did not anticipate and prepared for what could go wrong. We first had to foster a psychologically safe environment where team members felt free to discuss obstacles to testing, such as a lack of environmental parity. A safe environment enabled the team to identify...
Ebenezer Ikonne
AVP
Cox Automotive
Ebenezer Ikonne works for Cox Automotive (a business unit of Cox Enterprise) where he provides support and guidance for teams which develop and deliver software solutions that are transforming the automotive industry. Ebenezer has held a wide range of senior leadership positions in different types of organizations such as software product organizations, services organizations, and startups. Ebenezer is passionate about engaging individuals in delivering products and services that make a difference in society. Ebenezer is an accomplished speaker and has spoken on leadership, organizational design and strategy at various conferences and meetups. Ebenezer blogs and is on Twitter and can be contacted on LinkedIn.