As test managers and test professionals, we're constantly dealing with fragile egos, highly-charged situations, and pressured people playing a high-stakes game under conditions of massive uncertainty. We're often the bearers of bad news and are sometimes perceived as critics, activating people's primal fear of being judged. The concept of emotional intelligence (EI), popularized by Harvard psychologist and science writer Daniel Goleman, has much to offer test managers and testers. Key EI skills include self-awareness, self-management, social awareness, and relationship management. Julie...
Julie Gardiner
CA Technologies
Julie Gardiner is a pragmatic, practical, and people-driven leader, specializing in testing, agile, and quality. An enthusiastic and passionate speaker, her presentations worldwide come from real-world experiences in her more than twenty-five years in the industry. As product management director at CA Technologies, Julie is able to influence software quality in tools and products that are meaningful to the testing domain. Previously Julie was head of testing and implementation for a well-known UK bank, and director of digital engineering and TQA for a consulting company.