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Kris Kosyk

SoftServe

As the quality management office director at SoftServe, Inc., Kris Kosyk is responsible for the overall quality assurance framework used on more than 100 current projects within the organization. Kris previously held positions in project management, process improvement, and IT outsourcing consulting. Last year, she participated in implementing SoftServe’s corporate metrics program, which currently covers more than 200 projects. An excellent communicator and frequent speaker at industry events, Kris has had articles on managing customer expectations and outsourcing published in SandHill and SD Times.

Speaker Presentations
Wednesday, May 6, 2015 - 3:00pm
Metrics
Metrics Program Implementation: Pitfalls and Successes

When we talk about product quality, test team efficiency, and productivity, we always talk numbers. However, very few companies implement metrics programs in a way that supports solid decision making. Many have tried and failed, leaving a negative impression of metrics. Kris Kosyk explains what metrics like Defect Removal Efficiency tell us and how it is impacted by Test Coverage and Defect Backlog Change Rate. Moving up a level, Kris explains how to use operational testing metrics to understand the development lifecycle process. Though it’s a common belief that a successful metrics program depends on the metrics selected, that is really only half the battle. The other half is a well-designed implementation of the metrics program and effective ongoing governance. Kris addresses these issues and other related questions, and shares a case study on her successes and mistakes while implementing a company-wide test metrics program for more than 200 projects.