Measuring Quality: Testing Metrics and Trends in Practice

In today's fast-paced IT world, companies follow “best” testing trends and practices with the assumption that, by applying these methodologies, their product quality will improve. But that does not always happen. Why? Liana Gevorgyan questions and defines, in the language of metrics, exactly what is expected to be changed or improved, and how to implement these improvements. While your project is in progress, choosing the right metrics and looking at their trends help you understand what must change to improve your methodology. Metrics—customer satisfaction, critical/blocking issues ratio with trends for each iteration, gap analysis results and improvement metrics, automation scripts, and test case coverage—and their priority are defined by assigning weight for each based on current project size, process model, technology, time, and goal. With a long list of metrics and measurement techniques, learn to drill down to what really makes sense in your organization. Develop a model that meets your needs and evaluates changes more effectively.