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Thursday, May 7, 2015 - 3:00pm - 4:00pm
Test Management
T19

Create Products That Customers Love: A Testing Perspective

Have you ever stood in line at midnight to buy the latest release of a product? Have you worked on a product that created such delight in customers that they camped out overnight to be the first to buy it? Though this level of customer devotion is rare, it is possible to create everyday products that your customers will love. In the past, the designers and developers have received the lion’s share of the credit, but the role of quality teams is just as important in creating this level of success. From being the defender of the customer experience, to working directly with customers, to providing feedback to designers, testers make significant contributions. Stephen Hares describes actionable items—working closely with customers, treating product requirements as a quality deliverable, and modeling test strategies to be customer-centric. Learn to be more actively and effectively involved in the development of—and champions for—products that customers love.

Steve Hares, eBay

With more than thirty years of experience in the software industry, Steve Hares remembers keypunch machines, twenty-four hour batch turn-around time, and acoustic coupling modems. Steve has worked in multiple industries from networking and telecommunications to Internet security and eCommerce, as a developer, development manager, and QA leader. At eBay for six years running the quality engineering organization for the customer support technology group, Steve has built a world-class team from the ground up.

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