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Monday, May 4, 2015 - 8:30am - 12:00pm
Half-day Tutorials

Applying Emotional Intelligence to Testing

As test managers and test professionals we can have an enormous emotional impact on others. We're constantly dealing with fragile egos, highly charged situations, and pressured people playing a high-stakes game under conditions of massive uncertainty. We're often the bearers of bad news and are sometimes perceived as critics, activating people's primal fear of being judged. Emotional intelligence (EI), the concept popularized by Harvard psychologist and science writer Daniel Goleman, has much to offer test managers and testers. Key EI skills include self-awareness, self-management, social awareness, and relationship management. Explore the concept of EI, assess your own levels of EI, and look at ways in which EI can help. Julie Gardiner discusses how EI can be useful in dealing with anger management, controlling negative thoughts, processing constructive criticism, and dealing with conflict—all within the context of the testing profession. This lively session is grounded in real-life examples, giving you concrete ideas to take back to work.

Julie Gardiner, Hitachi Consulting

As director of consultancy for Hitachi Consulting, Julie Gardiner provides consultancy and training in all aspects of testing, management, and agile, and specializes in risk, test management, and usability. Julie has more than twenty years of experience as a developer, DBA, project manager, head of operations management, and head of R&D.

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