What's the Problem? A Workshop in Identifying, Clarifying, and Solving NEW

Most of the time, as testers, our primary responsibility is to find problems. But, have we paused to consider what a “problem” is? In this interactive, hands-on workshop, Michael Bolton leads delegates in examining and mapping out ideas about problems. What constitutes a problem? How do we recognize one? What are the factors or dimensions of a problem? How do we describe it so our clients recognize the significance of what we’ve found?  Michael examines these questions and discusses how to decide whether something is a problem, why it is a problem, whether it's a problem that matters, and what should happen with a problem once we've recognized it. This workshop includes testing of an application, mind-mapping, discussions, and a role-playing simulation to probe the social, political, and emotional dimensions of declaring, evaluating, and resolving problems.