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Thursday, May 2, 2013 - 9:45am - 10:45am
Special Topics

Testing—After You’ve Finished Testing

Stakeholders always want to release when they think we’ve finished testing. They believe we have discovered “all of the important problems” and “verified all of the fixes”—and now it’s time to reap the rewards. However, as testers we still can assist in improving software by learning about problems after code has rolled live—especially if it’s a website. Jon Bach explores why and how at eBay they have a post-ship site quality mindset in which testers continue to learn from live A/B testing, operational issues, customer sentiment analysis, discussion forums, and customer call patterns—just to name a few. Jon explains what eBay’s Live Site Quality team learns every day about what they just released to production. Take away new ideas on what you can do to test and improve value—even after you’ve shipped.

Jon Bach, eBay, Inc.

With more than eighteen years of experience in software testing, Jon Bach has held technical and managerial positions in companies including Hewlett-Packard and Microsoft. In his current role as director of Live Site Quality for eBay, Jon is dedicated to building “end-to-end” tests (activity flows) in eBay’s core sites to discover important bugs that threaten its core business. He is most notable for creating, with his brother James, Session-Based Test Management, a method to manage and report exploratory testing.

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