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Monday, April 29, 2013 - 1:00pm - 4:30pm
Half-day Tutorials

The Craft of Bug Investigation

At testing conferences, many presentations mention techniques and processes meant to help you find bugs, but few talk about what to do when you find one. If it’s as simple as writing what you saw, how do you know that’s the real problem? What do you do when you find a bug but the developer wants you to provide more information? How do you reproduce those pesky, intermittent bugs that come in from customers? Join Jon Bach in this hands-on tutorial to help you practice investigation and analysis skills like questioning, conjecturing, branching, and backtracking. If you’re telling stories about the bug that got away, this tutorial gives you the opportunity to try some techniques that may trap it so you can earn more credibility, respect, and autonomy from your stakeholders. Collaboration is encouraged during the session, so bring your tool suggestions, tester’s notebook, and scientific mindset.

Jon Bach, eBay, Inc.

With more than eighteen years of experience in software testing, Jon Bach has held technical and managerial positions in companies including Hewlett-Packard and Microsoft. In his current role as director of Live Site Quality for eBay, Jon is dedicated to building “end-to-end” tests (activity flows) in eBay’s core sites to discover important bugs that threaten its core business. He is most notable for creating, with his brother James, Session-Based Test Management, a method to manage and report exploratory testing.

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