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Tuesday, October 25, 2016 - 1:00pm to 4:30pm

Getting Your Message Across: Communication Skills for Testers

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Communication is at the heart of our profession. No matter how advanced our testing capabilities are, if we can’t convey our concerns in ways that connect with key members of the project team, our contribution is likely to be ignored. Because we act solely in an advisory capacity, rather than being in command, our power to exert influence is almost entirely based on our communication skills. With people suffering information overload and deluged with emails, it is more important than ever that we craft succinct and effective messages, using a range of communication modalities. Join Julie Gardiner as she draws on techniques from psychology and marketing to help you get your message across. Key themes include: non-verbal communication, presentation skills, persuasive writing, influencing skills, graphic communication, and communicating in teams and meetings. Hands-on exercises will be used to practice the concepts being discussed.

Julie_Gardiner
Hitachi Consulting

Head of testing and implementation at a UK bank, Julie Gardiner provides consultancy, delivery, and training in all aspects of testing, management, and agile, specializing in risk, usability, and test management and using both traditional and agile methodologies. Julie is a certified ScrumMaster and agile coach with more than twenty-five years of experience as a developer, DBA, project manager, head of operations management, and head of R&D. She has held positions of test analyst, test team leader, test consultant, and test manager in the public sector and in financial, broadcasting, insurance, utilities, retail, web, and telecom industries. Julie’s philosophy is “If you’re not having fun, something is wrong.”