Skip to main content
Thursday, April 11, 2013 - 12:45pm - 1:45pm
Special Topics

Testing After You’ve Finished Testing

Stakeholders always want to release when they think we’ve “finished testing”. They believe we have revealed “all of the important problems” and “verified all of the fixes,” and now it’s time to reap the rewards. However, as testers we still can assist in improving software by learning about problems after code has rolled “live-to-site”—especially if it’s a website. At eBay we have a post-ship “site quality” mindset in which testers continue to learn from A/B testing, operational issues, customer sentiment analysis, discussion forums, and customer call patterns—just to name a few. Jon Bach explains how and what eBay’s Live Site Quality team learns every day about what they just released to production. Take away some ideas on what you can do to test and improve value—even after you’ve shipped.

Jon Bach, eBay, Inc.

With more than eighteen years of experience in software testing, Jon Bach has held technical and managerial positions in companies including Hewlett-Packard and Microsoft. In his current role as director of Live Site Quality for eBay, Jon is dedicated to building “end-to-end” tests (activity flows) in eBay’s core sites to discover important bugs that threaten its core business. He is most notable for creating, with his brother James, Session-Based Test Management, a method to manage and report exploratory testing.

read more