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11:00 AM
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Cross-Organizational Change Management
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| Federico Pacquing, Jr., Getty Images, Inc. |
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Learn ho w Getty Images, Inc., effectively implemented a
cross-organizational change management system to
encompass all organizations, departments, and teams
across their company. The processes, tools, and
procedures used to develop this integrated workflow
system will be discussed. Discover how a cross-organizational
workflow management tool was created to
route change workflow across all technical and non-technical
groups.
� How to analyze, implement, and meet the workflow needs of your
business
� How to utilize and optimize automated tools to facilitate simple
and complex workflows
� Workflow metrics implementation
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10:00 AM
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| F1 |
Measurement
Methods |
| Measuring and Benchmarking IT
Performance |
| Andy Sanchez, The
David Consulting Group, Inc. |
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IT leaders strive to continuously improve their software
development
and support practices by keeping watch on the
industry's best practices. To assist with this task, they
turn to the International Software Benchmarking Standards
Group's (ISBSG) industry performance profile data.
Learn how to use this data in establishing performance
goals and improving current software development
practices.
� Basic fundamentals of benchmarking
� Current average and leading industry performance profiles
� Factors that influence productivity trends
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| What to Do When the Right
Person
Doesn't Come Along
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| Johanna Rothman, Rothman Consulting Group, Inc. |
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Finding just the righ t technical person remains a
challenge. Waiting for just the right person to come
along, or hiring someone with inadequate skills, can
often result in late or high-defect projects. A project will
most likely fail if you have not hired the appropriate
staff. Learn when to wait when hiring for a position, and
when to change what people will do.
� When to wait to hire the right person
� How to change the project to accommodate the new work
� Assessing when to use which technique
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| F2 |
Metrics
for Outsourcing |
| Using Metrics to Govern
Outsourced Applications |
| Eric Buel, Eric Buel
and Associates, Inc. |
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Outsourcing
arrangements are established on the basis of
a contractual partnership, with both parties having a vested
interest in the success of the relationship. Success
can be viewed differently by the outsourcing provider
and the customer, however, making the use of objective,
quantifying service level metrics instrumental to
the success of the contract. Learn how to properly identify
and develop service level metrics required to support
both business and technical deliverables.
� How to establish a service level process to monitor the
outsourcing
provider's effectiveness
� How to effectively use software benchmarking to set reasonable
outsourcing performance
goals
� How to successfully execute the ongoing collection of metrics and
monitoring of service levels
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| Estimation for the Savvy Project Manager
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| Douglas Muir, Software Productivity Centre Inc. |
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The most critical estimate in the life of a project is the
first estimate at project planning or initiation. This
presentation explores the significance of the initial
project estimate and suggests ways to approach
developing this critical estimate. Learn how a savvy
project manager can use this estimate to encourage
creative collaboration rather than strife among project
stakeholders.
� Four approaches for focusing management�s attention on your
estimate
� How to deal effectively with business targets and the gap that
exists between the target and your estimate
� Seven techniques for creating good estimates
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| Estimating and Tracking
Software Size without
Lines of Code or Function Points |
| Sandee Guidry, DOD/DFAS/SEOPE |
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Sandee
Guidry explains the processes that were used to
effectively
manage projects at Defense Financial Accounting
System (DFAS). This presentation walks you through
the process from when project requests are originated,
through the analysis of requirements, the development
of estimates, etc., to the delivery of the final
project. Learn estimation methods and tools that were
seamlessly integrated to deliver each project's committed
functionality � on time and on budget.
� How to gain more insight into the size measure beyond LOC and
function points
� How size is used to derive effort and schedule accurately and
precisely
� How to evolve a process from a Level 2 project management
focus
to a Level 3 organization focus
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