The Care and Feeding of Feedback Cycles Prior Year Content
Nothing interrupts the continuous flow of value like bad surprises that require immediate attention—major defects, service outages, support escalations, and even scrapping capabilities that don’t actually meet business needs. We already know that the sooner we discover a problem, the sooner and more smoothly we can remedy it. Elisabeth Hendrickson says that feedback comes in many forms, only some of which are traditionally considered testing. Continuous integration, acceptance testing, and cohort analysis to validate business hypotheses are all examples of important feedback cycles. Elisabeth examines the many forms of feedback, the questions each can answer, and the risks each can mitigate. She takes a fresh look at the churn and disruption created by having high feedback latency. Elisabeth considers how addressing bugs that are not detracting from business value can distract us from addressing real risks. Along the way, Elisabeth details fundamental principles that you can apply immediately to keep your feedback cycles healthy and happy.