If you don't know how to measure what you want, you'll end up wanting what you can measure. The thing you want to know often isn't easily quantifiable, yet measuring the wrong things is worse than nothing—a toxic metric can damage your teams' performance. But with the right data, you can change the conversation. Step away from dangerous metrics that punish unfairly and are easily gamed. Instead, choose effective metrics that get everyone on the same page about what's important and communicate your team's authentic story to management, your customers, and beyond. Join Cheryl Hammond to...
Cheryl Hammond
Alaska Airlines
Cheryl Hammond, aka bsktcase, has a couple decades' experience as a software developer in the private and public sectors. She led her team's successful adoption of Scrumban for a mission-critical regulatory compliance project under multiagency state and federal government oversight, as well as mentored former COBOL devs into true-believing unit-testing XP evangelists, all of which leads her to believe that anything is possible. She is not sorry for her many biases, including strong preferences for servant-style leadership; team-based, holistic problem-solving; and a strong aversion to agile zealotry. Whether consulting or in-house, Cheryl endeavors to make life suck less for software delivery organizations and the humans who inhabit them.