Paul Fratellone
uTest
Paul Fratellone’s career in quality assurance and testing began in the mid-1980s and has spanned multiple industries and domains. Through the years, Paul has recognized certain patterns and pain points which all organizations need to deal with. Building a business case for justifying investments in quality and testing has enabled organizations to not only measure success but continually improve. Paul’s perspective and passion are clearly rooted in ensuring teams provide value to the business and ultimately to end users. Knowing what is important to the customer is how Paul has quantitatively articulated the cost-risk-benefit equation of quality to business owners and IT management.
Speaker Presentations
Thursday, November 14, 2013 - 3:45pm
Metrics
Measure Customer and Business Feedback to Drive Improvement