The COVID-19 pandemic crisis has affected businesses across the world. In 2020, we worked hard to execute immediate actions like for 100% Working From Home (WFH) in many countries. Even as things have stabilized, we all know that we are a long way away from the next normal. As a brighter future emerges in 2021, three focus areas for business agility are:
1. Customer-centric Lean Mindset. Developing a customer-centric lean mindset from executives to individual contributors helps drive consistency of purpose and alignment of action end-to-end across the enterprise.
2. Lean...