Agile + DevOps West 2020 Concurrent Session : The How and Why of Full-Service Ownership

Conference archive


Thursday, June 11, 2020 - 10:00am to 11:00am

The How and Why of Full-Service Ownership

High-performing software development teams are focused on customers and taking greater ownership of their production stack. The tricky part is teaching these teams how to tackle the operational challenges that come with full-service ownership. Julie Gunderson will discuss how to implement a model where development teams are both empowered to own their full-stack production deployments and equipped to manage common software lifecycle operational issues like reducing alert fatigue and learning from failures.


Julie Gunderson is a DevOps Advocate at PagerDuty, where she has advocated DevOps best methodologies over the last five years. In previous roles, Julie has been responsible for building partnerships with the major clouds, along with advocacy. Julie loves working with people, advocating best practices and all building relationships. Julie is a founding member and organizer of DevOpsDays Boise, an organizer of DeliveryConf, and a correspondent with When Julie isn’t working she is most likely making jewelry out of circuit boards, or traipsing around the mountains in Idaho.