Bringing Modern Incident Management into your DevOps ToolChain
IT organizations are in the midst of a significant transformation that is challenging traditional operational models, organizational structures, and alerting tools that are struggling to adapt. IT applications and infrastructure are so different from the past that new skills are required to manage them. DevOps and ChatOps are suddenly all the rage.
Modern Incident Management practices have typically been firmly on the side of Operations. How can we bring Dev and Ops closer together while improving visibility and removing roadblocks? Incidents will always happen, but how you handle them is the difference between a mediocre response and a great one.