Agile + DevOps West 2019 Concurrent Session : The Lost Art of Live Communication: Get Connected to Your Customers

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Wednesday, June 5, 2019 - 3:00pm to 4:00pm

The Lost Art of Live Communication: Get Connected to Your Customers

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Have you ever been in the same room with coworkers and sent them a Slack or text message instead of having a live conversation? As technology professionals, we often focus more on technical skills and ignore the important communication skills. Many people are starting to prefer virtual or chat messaging to face-to-face conversations, but live communication can get better results at work—and with your customers. Join Jennifer Bonine to see how to make the most of—and get the best results from—your live conversations. Jennifer will share a toolkit to help you assess your core communication competencies and see how you can build and improve on them. This includes a personal assessment of your communication style and competencies, a set of eight dimensions for successful communication, suggestions on how you can improve competencies that are not in your core set of communication strengths, and techniques for leveraging and building on your strengths. When it comes to live communication, these exercises can help you gain an understanding of yourself and strive for balanced communication techniques, through recognition of both your strengths and your “development opportunities.”

Jennifer Bonine
PinkLion AI

Jennifer Bonine is a well-known speaker, teacher, and trainer at both national and international conferences. She has keynoted numerous Testing, Agile, and Development conferences. Jennifer’s belief is that we should do what we are passionate about and believes in living your passion. To this end, Jennifer co-founded and is the CEO of Pink Lion AI: a breakout AI company that brings AI to the world’s app teams and delivers AI integration with a human engagement model while educating teams on solving challenges with an AI-first strategy. Jennifer is the first female AI testing tech CEO and is currently collaborating in the entertainment, gaming, media and professional sports industries with Test.AI. As Test.AI’s partner PinkLion is solving testing challenges using AI that have been unsolvable with more traditional automation testing. Jennifer has held executive-level positions leading development and quality engineering teams for Fortune 100 companies in several Industries. In a recent engagement Jennifer served as a strategy executive and in corporate marketing for the C-suite.